Frequently Asked Questions
Everything you need to know about your gear and your journey.
What is the estimated shipping time for SUP equipment?
Standard shipping typically takes 3-5 business days within the continental US. For oversized items like boards and racks, please allow 7-10 business days for specialized freight delivery.
Do you offer a warranty on sports performance gear?
Yes, all SUP hardware and equipment come with a 12-month manufacturer's warranty covering defects in materials and workmanship.
What is your return policy for apparel and footwear?
We offer a 30-day return window for all unused apparel and footwear in original packaging. Items must have the tags attached to be eligible for a full refund.
How do I determine the right size for my equipment?
Each product page features a detailed 'Size & Fit Guide'. For specialized gear like paddles or helmets, we recommend using our interactive fit finder tool located in the main menu.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery progress.